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Store info

Mon-Fri, 9am-5pm

Directions

1005 Langley St

Victoria, BC V8W 1V7

1005 Langley St

Victoria, BC V8W 1V7

Mon-Fri, 9am-5pm

Delivery and Returns

Please note the dates closed at bottom of page 


These T&C's apply to orders placed through the Pop Boutique website and not our shops.

FREE STANDARD DELIVERY FOR ORDERS OVER £50

Residents in the UK are entitled to free standard delivery on orders over £50

All orders below £50 are charged £3.95 and both are sent via Royal Mail Track and Trace

EU customers are entitled to free standard delivery on all orders of £120 or over made in a single transaction online at www.pop-boutique.com

Rest of the world customers are entitled to free standard delivery on all orders of £200 or over made in a single transaction online at www.pop-boutique.com

International standard delivery: EU - £8, Rest of the world - £18

STANDARD DELIVERY (UK)

Orders to most areas of the UK should arrive within 4 working days excluding Northern Ireland.

EXPRESS DELIVERY (UK)

Express delivery or next working day delivery is £6 and is applicable to orders up to 3pm Monday - Thursday. Orders to most areas of the UK should arrive within 1 working day when ordered before 3pm Monday – Thursday. Items ordered on Fridays will ship the same day to arrive the next working day, which would be Monday ( *excluding bank holidays see below). Exclusions include Northern Ireland, Isle of man, Channel Islands and some highland areas which cannot be guaranteed 1 - 2 day. ( also see bank holiday deliveries below)

INTERNATIONAL STANDARD DELIVERY

Most standard delivery service parcels will reach their destination within 15 working days in the EU & 25 working days for the rest of the world. However some destinations may require additional time for parcels to arrive.

HOW DO I TRACK MY ORDERS?

To track your order you will need the tracking number we sent you in your dispatch email.

UK: If you are tracking a parcel then please use  the links below

https://www3.royalmail.com/track-your-item

http://www.dpd.co.uk/content/how-can-we-help/index.jsp

If you selected the express delivery service you can track your parcel using the link below

http://www.dpd.co.uk/content/how-can-we-help/index.jsp

International: If you are tracking a parcel please use the links below

https://www3.royalmail.com/track-your-item

All orders are shipped from the UK any import duties and taxes are charged once the parcel has reached the destination county, these charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges as customs policies vary country to country. If you have any questions regarding customs charges you are advised to contact your local customs office

MY ORDER IS LATE

UK: To track your parcel please use the links provided above.

If your order is being delivered to Northern Ireland, AB postcode area, the highlands or the islands please be aware it does take longer to deliver to these addresses. Please allow three working days after receiving a dispatch email for your parcel to reach you before querying the delivery as we are unable to begin an investigation before then.

If this time frame has passed please contact customer service:

buy-pop@pop-boutique.com or Telephone: 01704 834 403

INTERNATIONAL: To track your parcel please use the links above.

Most parcels within the EU take two weeks to be delivered,  World wide/ internationally 3 weeks, please allow this time before querying delivery as we are unable to begin an investigation before then.

If this time frame has passed please contact customer services

buy-pop@pop-boutique.com or 01704 834 403

Please allow an extra working days for delivery’s over the following UK bank holidays

Returns

We promise to refund any item you are not completely happy with when you return it to us in a saleable* condition by post within 28 days of the invoice date. (Rest of the world return within 6 weeks of invoice date)

Return shipping costs are to be paid by the customer, we recommend a tracked/ insured service to cover for loss or damage, use of these is up to the customer , but you will not be able to claim compensation for items if they are lost & no cover is used.


*Saleable condition is defined as unworn, in the same condition as the item was sent out in, not smelling of tobacco smoke, perfume or laundry detergent.

Orders cannot be returned to or exchanged at our shops, all items must be sent to the address below.

Please send all returns to:

Returns Department

The Vintage Clothing Company Ltd

36 Stephenson Way,

Formby

Liverpool

L37 8EG

Please include the original invoice and the returns slip indicating if you would like a refund or an exchange (exchanges can only be for same item a in different size or colour).

We do not refund return postage costs unless the item is faulty, has a manufacturing problem or you were sent the incorrect item.

These T&C's only apply to orders placed through the Pop Boutique website not our shops.

BANK HOLIDAYS IN ENGLAND AND WALES: During these holidays please allow extra days for processing/ delivery and answering emails as there will be no staff present 

2020

New years day 1st January

Easter 10th - 13th April

May Bank Holiday - 8th May

Spring Bank Holiday - 25th May

Summer Bank Holiday - 31st August

Christmas Season - 24th December to 1st January 2021