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+1 111 111 1111
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Store info

Mon-Fri, 9am-5pm

Directions

1005 Langley St

Victoria, BC V8W 1V7

1005 Langley St

Victoria, BC V8W 1V7

Mon-Fri, 9am-5pm

FAQS

Wholesale & Marketing info, please see email contacts at the bottom of the page


Do you provide international delivery 

European customers are entitled to free standard delivery on all orders of £100 or over made in a single transaction online at www.pop-boutique.com
 
Rest of the world customers are entitled to free standard delivery on all orders of £175 or over made in a single transaction online at www.pop-boutique.com
 
Standard delivery
Europe - £8
Rest of the world - £15

International standard delivery

Most standard delivery service parcels will reach their destination within two weeks. However some destinations may require additional time for parcels to arrive. Please allow this time before querying the delivery as we are unable to begin an investigation before then.
 
If this time frame has passed please contact customer services:
buy-pop@pop-boutique.com or telephone 01704 834 403
 
Please allow an extra working days for delivery’s over UK bank holidays (see Delivery for a full list of these holidays).

What are your delivery charges and options?

Please see our Delivery section for full details on all our delivery charges, options and returns policy.

How do I track my orders?

To track your order you will need the tracking number we sent you in your confirmation email.
 
UK: If you are tracking a standard delivery parcel then please use the link below
https://www3.royalmail.com/track-your-item
http://www.dpd.co.uk/content/how-can-we-help/index.jsp
 
If you selected the express next working day delivery service you can track your parcel using the link below
http://www.dpd.co.uk/content/how-can-we-help/index.jsp
 
 
International: If you are tracking a standard delivery parcel please click here
https://www3.royalmail.com/track-your-item

My order is late

To track your parcel please use the links provided below
If your order is being delivered to Northern Ireland, AB postcode area, the highlands or the islands please be aware it does take longer to deliver to these addresses. Please allow two working days after receiving a dispatch email for your parcel to reach you before querying the delivery as we are unable to begin an investigation before then.
 
If this time frame has passed please contact customer service:
buy-pop@pop-boutique.com or telephone 01704834403

UK

Your parcel will be delivered by either DPD or Royal mail this will be indicated in your confirmation email the links below are to the websites where you can contact these companies.
 
Please note that when you provide us with a mobile telephone number and an email address DPD will email and send you a text message when your delivery is on its way with a one hour delivery time slot. You can then rearrange this with DPD if it is not suitable. All parcels must be signed for.
 
With Royal Mail there is no allocated delivery time slot but as with DPD all parcels must be signed for.
 
DPD: http://www.dpd.co.uk/content/how-can-we-help/index.jsp
Royal Mail: https://www.royalmail.com/track-your-item

International

To track your parcel please use the links below
Your parcel will be delivered by either DPD or Royal mail this will be indicated in your confirmation email the links below are to the websites where you can contact these companies.

Please note that when you provide us with a mobile telephone number and an email address DPD will email and send you a text message when your delivery is on its way with a one hour delivery time slot. You can then rearrange this with DPD if it is not suitable. All parcels must be signed for.

With Royal Mail there is no allocated delivery time slot but as with DPD all parcels must be signed for.
 
DPD: http://www.dpd.co.uk/content/how-can-we-help/index.jsp

Royal Mail: https://www.royalmail.com/track-your-item
 
Most parcels take two week to be delivered internationally please allow this time before querying delivery as we are unable to begin an investigation before then.
 
If this time frame has passed please contact customer services:
buy-pop@pop-boutique.com or telephone 01704834403
 
Please allow an extra working days for bank holidays. Please see our Delivery section for a full list of all holidays.

I would like to make a complaint

If you are unhappy with any of products or services please contact us in the below methods and we will try our best to resolve any issues you have.
 
Telephone: 01704 834 403

Email: buy-pop@pop-boutique.com

Post:
Customer Services Department
36 Stephenson Way,
Formby,
Liverpool,
L37 8EG

Contact customer services

For our customer services please call 01704 834 403 Or alternatively you can also email buy-pop@pop-boutique.com with any queries you might have.

How can I contact your courier service?

In the UK your parcel will be delivered by either DPD or Royal mail ( overseas it will be your local carrier) this will be indicated in your confirmation email the links ( above) on this page are links to the websites where you can contact these companies.

Can I exchange items?

If you would like to exchange for the same item in an alternative colour or size please select exchange on the slip provided and specify which size and colour you would like to exchange the item for. Unfortunately we cannot exchange for a totally different product online, we will first have to refund you for the original item and then process a separate order.

We reserve the right to refuse/ cancel any order.

Wholesale enquiries

All wholesale enquiries to wholesale@pop-boutique.com

PR and Marketing Enquiries

claudia@pop-boutique.com